What to Expect: Your First 30 Days in Cottage Grove
Most cleaning contractor problems trace back to one of two things: a scope that was never written down, or a crew that changes every other week. Our process is designed to eliminate both. Here is what happens from first contact through your 30-day mark.
Walkthrough & Scope Development
We visit your facility before quoting. We look at every area that will be cleaned: workstations, restrooms, breakroom, common areas, storage, and any specialized spaces. We note floor types, fixture details, access points, and anything that affects time or method. The walkthrough typically takes 20–40 minutes for a standard office.
Written Scope of Work
Within two business days of the walkthrough we send you a written scope document. It lists every area, every task, the frequency of each task, and the method (vacuum, damp mop, disinfect wipe, etc.). You review it and sign off. Nothing in the scope changes without your approval in writing. This document is what we hold our crews accountable to.
Crew Assignment
We assign a specific crew to your account. You receive the crew lead's name before the first visit. The same crew returns for every scheduled visit. If a crew member is replaced or the crew lead changes, we notify you in advance.
First Clean
The first visit is treated as a benchmark clean. We follow the scope exactly and note anything that requires extra attention on initial pass (built-up grime on fixtures, floor surfaces that need conditioning before maintenance cleaning is effective, etc.). After the first visit, the crew lead submits a completion note.
30-Day Check-In
Thirty days in, we contact your designated point of contact to review the first month. We ask what's working, what isn't, and whether any scope adjustments are needed. Most issues surface in the first 30 days, and catching them at this stage prevents them from becoming recurring complaints. This is a scheduled call, not a follow-up we wait for you to initiate.
Response Time Commitment
If you contact us with a cleaning issue — a missed area, a crew scheduling concern, or a scope change request — we respond the same or next business day. We do not route service issues through a call center. You have a direct contact for your account.
Ready to Start?
The process starts with a walkthrough. Request your quote and we'll schedule it.
Request a Quote